Frequently Asked Questions
Everything you need to know about Mediheal skincare and your orders.
Are Mediheal products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated to be gentle. However, we always recommend a patch test before incorporating a new mask or serum into your routine.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your sheet masks biodegradable?
Many of our sheet masks are made from 100% cellulose or bamboo fibers which are biodegradable. Please check the specific product packaging for the eco-friendly certification seal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.