Returns & Exchanges
At Mediheal, we want you to be fully satisfied with your skincare journey, which is why we offer a 30-day return policy for products purchased directly from our official store. To ensure product integrity and safety, returned items must be in their original packaging and unused condition.
Initiate Your Request
Contact our customer support team via email with your order number and the specific items you wish to return or exchange.
Receive Authorization
Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and a prepaid shipping label if the return is due to a defect.
Pack and Ship
Securely package your items to prevent damage during transit and drop off the package at any authorized carrier location using the provided label.
Inspection and Refund
After our quality control team inspects the returned skincare products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing